Customer Care
At YNAÉ B., every customer experience matters. Whether you have a question about your order, our collections, shipping, or anything else, our client care team is here to assist you.
Your journey with YNAÉ B. deserves attentive service, and we’re committed to making your experience smooth from the moment you place your order to the moment it arrives.
Contact Us
Please complete the contact form below with your name, email, phone number, and message, and a member of our client care team will respond as soon as possible.
You may also reach us directly at:
Business Hours
Our client care team is available:
Monday – Friday
9:00 AM – 5:00 PM (CST)
All inquiries received outside of business hours will be responded to on the next business day.
Response Time
Most inquiries receive a response within 24 hours during business days, and no later than 48 hours.
Order Support
If you are contacting us regarding an order, please include your order number in your message so we can assist you more quickly.
We are always happy to help with:
• Order questions
• Shipping inquiries
• Product details
• Returns or exchanges
• General assistance
Business Location
YNAÉ B. is an online retailer based in Lubbock, Texas, United States, proudly serving customers across the United States.
Thank you for choosing YNAÉ B. We’re honored to be part of your next era.
Already placed an order? We’re here to help every step of the way — from order confirmation to delivery.