FAQs
Frequently Asked Questions
Q: Where do you ship?
A: We currently ship within the United States. International shipping will be introduced soon.
Q: How long will my order take to arrive?
A: Orders are processed within 1–2 business days. Shipping typically takes 3–5 business days once dispatched. You’ll receive tracking details by email as soon as your order is on its way.
Q: Do you offer returns or exchanges?
A: Yes. We accept returns within 14 calendar days of delivery, provided items are unworn, unwashed, and in their original condition with tags attached. Please note that swimwear and sale items are final sale.
Q: How do I start a return?
A: To begin a return, please submit the form on our Contact Us page and include your order number along with the reason for your return. Our client care team will respond with next steps.
Q: Do you offer free shipping?
A: Yes, we offer complimentary shipping on orders over a set threshold. Current details will be displayed at checkout.
Q: How should I care for my YNAÉ B. pieces?
A: For best results, we recommend professional dry cleaning. As an alternative, you may hand-wash gently in cold water and lay flat to dry. Always refer to the care label on your garment for specific instructions.
Q: Do you restock sold-out items?
A: Many of our styles are released in limited quantities. Once they sell out, they may not return. We recommend joining our exclusive list for early access to new collections.
Q: Can I change or cancel my order after it’s placed?
A: We begin processing your order immediately. If you need to make changes, please submit the form on our Contact Us page within 12 hours of purchase, and we’ll do our best to accommodate.
Q: How do I stay updated on new collections?
A: Join our email list to receive early access, styling inspiration, and updates on upcoming launches.